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Local Sandbox
👑Pro

Refund Policy

Last Updated: June 2026

Introduction

At PDFSail, your satisfaction is our priority. We strive to deliver the best PDF tools and services. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy explains the circumstances under which you may be eligible for a refund.

1. Try Before You Buy

We encourage all users to take advantage of our free tools before making a purchase. Our free tier lets you experience the core functionality of PDFSail — including local PDF processing with no file upload limits — so you can make an informed decision about upgrading to Pro.

2. Eligibility for Refunds

You may be eligible for a full refund under the following conditions:

  • Within 30 Days: If you request a refund within 30 days of your initial purchase and our product is confirmed to have a technical defect that our support team cannot resolve within a reasonable timeframe, you will receive a full refund.
  • Duplicate Orders: If you accidentally made a duplicate purchase, we will process a full refund for the duplicate transaction.
  • Unauthorized Transactions: If a purchase was made without your authorization (e.g., fraudulent use of your payment method), please contact us immediately for investigation and potential refund.

3. When Refunds Are Not Available

Refunds will not be granted in the following situations:

  • You have used the Pro features extensively and simply changed your mind after the 30-day period.
  • You purchased a lifetime/permanent plan and the 30-day refund window has passed.

4. How to Request a Refund

If you believe you qualify for a refund under the conditions above, please send an email with the subject line "Refund Request" to:

  1. Include your order number or the email address used during purchase.
  2. Briefly explain the reason for your refund request.
  3. Our support team will review your request and respond within 2-3 business days.

5. Refund Processing

Once your refund request is approved, we will initiate the refund to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

6. Contact Us

If you have any questions about this Refund Policy or need help with your order, please reach out to us at:

support@PDFSail.com